Our
Promise to you
We
will not conduct any unnecessary searches on your behalf.
Nor will we add any other charges for your standard conveyancing
transaction other than those quoted to you in writing*
You will be able to speak to the person handling your case
by Telephone. In the event that your case handler is not
available,
We will endeavour to return your call within two hours.
We will treat you with respect and take time to explain things
clearly and without the use of jargon.
We will endeavour to inform you of any problems or delays
as soon as they occur.
* Please refer to our terms and conditions for the definition
of a
Standard conveyancing transaction.
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Independent Mortgage Services and IMS are trading styles of Neale Morton (IMS) Limited which is authorised and regulated by the Financial Services Authority.
IMS firm reference number is 307533. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234