How to instruct us?

Our chargeable work starts from the moment you instruct us. Our terms and conditions apply when you have instructed us, either online, with the completion of the online instruction from and agreed to our terms and conditions, or verbal agreement given over the telephone. On verbal agreement we will ask you to confirm that you have read the terms and conditions as available on our website.

Independent Mortgage Services (we/us), in conjunction with our solicitor/licensed conveyancer, agree to undertake the clients (you/your) standard conveyancing transaction for the price quoted in writing to you. Multiple transactions, i.e. if you instruct us for a sale or a purchase will be treated as separate transactions.

Once you have instructed we will be send by post, to your correspondence address, a written copy of the quote based on your transaction criteria. This will be sent by email also if you have provided one. The written quote forms the basis of the price agreed for your standard conveyancing transaction.

The acting solicitor/licensed conveyancer will also send you a copy of the quotation and a terms of business letter once instructed.

The service provided is for standard conveyancing work. This does not include any extras that would not normally arise within a standard conveyancing transaction. Examples of non standard work could be, but are not limited to, unregistered land and or property, defective or lost title deeds, defective/missing building regulations and/or planning permission

Should your case require extra work above the standard conveyancing transaction, then you will be informed of the situation and be provided with an estimate of the costs involved. Before undertaking any extra work we will seek your permission.

There is no extra charge for dealing with your remortgage lender. This includes the cost of telephone calls, fax and photo copying. Postage is also included but we retain the right to charge for this if your correspondence address is outside the UK.

We make no extra charge for professional indemnity insurance.

If you have opted to take the No Completion No Fee Insurance (NCNFI) then you will not be charged any legal fees should your transaction not go to completion for any reason. The NCNFI does not indemnify you against any disbursements that may have been paid out on your behalf or any extra work carried out with your permission. The NCNFI cannot be purchased retrospectively and the premium must have been paid in full prior to the case not proceeding in order for it to be activated.

If for any reason your transaction does not complete and you have not taken and paid for the NCNFI, then you will be charged our legal fee on a pro-rata basis for any work that has already been undertaken. A minimum charge for each transaction will be made.
(note to reader – not sure about next one – need to check with solicitor etc)
We reserve the right to recover any monies due to us from any unused funds that you have provided for disbursements. The balance will be returned to you.

Every effort is made to ensure that all disbursement costs listed are based on the information available at the time, however the various bodies do change their prices on a regular basis. We do not add any charges above the base cost, though no guarantee is given if for any reason they change. In the event that they increase after you have provided us with payment for disbursements, then we will add the difference to your final invoice.